Addressing Learning and Development Challenges in Corporate Training

Employee Training, Corporate Training

Corporate Learning and Development

Addressing Learning and Development Challenges in Corporate Training– The mobile way!

Learning and Development (L&D) challenges are aplenty in the organizations, and with the rate of change of technology, user behavior, new learning models, the challenges would only increase. For the organizations and the L&D leaders, using a mobile Learning interface can work wonders in addressing these issues to a great extent.

How To Resolve Learning And Development Issues, The ‘mLearning’ Way

In an increasingly competitive business landscape, employees are the focus of all learning/training programs as they are the ones that drive the growth of an organization. Learning and Development (L&D) leaders need to ensure that the workforce remains relevant with the help of timely training interventions.

In this article, we will be looking at some common issues that L&D leaders have to deal with and the mLearning features/functionalities that can help them.

1. Delivering Consistent Training

Delivering consistent training can be especially difficult when a company is global or geographically dispersed. The most common challenges include geographic limitations, increased costs, language barriers, translation issues, and virtual training needs.

How mLearning addresses this issue –

mLearning provides a platform where training can be consistent as well as dispersed while reducing the costs on duplication, travel, time and language barriers.

2. Learners Are Not Engaged

The success of a learning program depends on the outcome that is desired, while the essence is able to engage the learners. This is where many courses fail because they are unable to motivate or engage learners.

How mLearning addresses this issue –

One of the key elements of mLearning is Gamification – one of the best-known techniques for learner engagement. Gamification can truly enhance the learning experience as it compliments the traditional Instructor-Led Training (ILT), Virtual Classroom and eLearning and injects some fun into the training.

Another option provided by mLearning is the discussion forum, which creates an informal learning environment to help learners go beyond routine training to interact with peers and share knowledge thereby encouraging an engaged workforce.

3. Archaic Training & Content

Training employees is essential for any organization. The importance is higher for the new employees with on-boarding, process and culture training, but even the existing employee needs to be regularly trained to sustain competence and have an edge over competition. However in this era, skills become outdated quickly unless they are updated from time to time. Hence, the existing training programs and the content becomes obsolete rather too soon and are to be replaced by the new and/or improved ones.

How mLearning addresses this issue –

While the new employee requires training, the current ones need re-training or refreshers and this is where mLearning works like a charm. The communication suite helps by sending automated notifications directly to the users mobile (through push, sms, email) for intended training and enables organizing refreshers in a pre-defined mannerwith little or no changes.

The training content can be updated/changed on the go as the mLearning provides self-authoring tools to make necessary changes.

4. Lack of ad-hoc Trainings

Often, training programs are scheduled as per the convenience of the company rather than the needs of the employees. An employee may find no training programs when he or she actually requires it, while at work – on the job or otherwise, and would have to wait until the next scheduled training session.

How mLearning addresses this issue –

In today’s fast-paced world, training needs to be fast-paced too by allowing employees to learn on the go. mLearning provides learning platforms that work on multiple devices providing Mobile Learning and encouraging a continuous learning experience. This means that employees can learn anytime, anywhere and most importantly when they ‘need’ it, rather than waiting for a formal training session.

mLearing also allows people to learn from one another and share and gain knowledge in an informal ad-hoc manner. Assessments also can be taken up per the employee convenience and by not sacrificing important official time.

5. Employee’s Attention Span.

Although classroom training has some strong points, a Brandon Hall Group study^ points out that it typically takes employees 40 to 60 percent less time to study a particular material via e-learning than in a traditional classroom setting. Employees drifting off from the training content are much higher in classroom training.

How mLearning addresses this issue –

With mLearning, a blended learning approach is possible. This approach combines traditional face-to-face instruction with self-paced learning that helps employees to get the information when they need, and at their pace, by simply activating/accessing the learning content that can address their needs, beyond the four walls of the classroom, pick up from where they left off – provides for the e-Learning on the mobile device – and, on the go! ( when the employee forgets to log in, a timely automated notification keeps him informed!)

6. Maintaining And Monitoring Data

Data is scattered in organizations especially when it comes to tracking and assessing the trainings, and is often stored in multiple locations/devices, creating several issues to track and use. Learners also might have to access a bunch of different systems/mediums for the learning courses, while completely different systems may be used to maintain and track user data by the L&D teams.

How mLearning addresses this issue –

mLearning comes with a mCMS a mobile Content Management System, with APIs and integration capabilities which makes it possible to automate some of the routine data exchange tasks by integrating with the organization’s third-party HRMS, employee database, active directories and other systems. Syncing data from all these with mLearning platform offers several advantages such as important employee data getting automatically updated, critical compliance tests automatically scheduled, automatic assigning of certain courses based on the employee lifecycle stage, etc.

Features such as Single Sign-On functionality, Discussion Forums, Assessments, Certificate Management, are provided to the L&D Leaders to create, engage and monitor the programs from one platform (mCMS).

7. Quantifying Training Effectiveness

L&D Leaders always strive to provide a quantitative assessment of how training programs are impacting their organization. It is challenging to figure out which metrics to use, how to incorporate them into post-training assessments, how and when to follow up, and how to adjust future training based on the results.

How mLearning addresses this issue –

The Classroom training has traditionally been a difficult-to-measure tool with regards to effectiveness. But with mLearning, assessments have improved to a great extent and with analytical dashboards and real-time insights capabilities, the L&D leaders are now in a better position to act/react based on the real time and actionable intelligence at their fingertips.

Final Word

In a nutshell, training is one of the most crucial tools for organizations today! The Learning and Development leaders face quite a few challenges while addressing the training needs of the employees. A good mLearning platform could be the answer to most of the challenges cited above!